The sheer size and complexity of your IT landscape has likely become a challenge to manage. Add 100+ demanding users to that with many outstanding IT issues and a limited budget and before you know it, you’re the bad guy in the office. We have a solution for you.
Epicor ITSM provides an integrated system that allows your IT organization to provide technology users with clear, accurate and complete information. It allows IT departments to create, track, summarize and close incidents, problems and change requests. With Epicor ITSM, you can easily create, trace, summarize and close incidents, problems and change requests.
The enhanced feature-set in Epicor ITSM has earned the solution ITIL (Information Technology Infrastructure Library) certification, enabling you to effectively manage the following processes:
- Incident management
- Problem management
- Change management
- Asset and configuration management
- Service level management
- Knowledge management
Get a Closer Look: Contact us to schedule a meeting with a representative for an in-depth tour through Epicor ITSM. If you’re not ready for a conversation, we invite to download our brochure above for more info or you can view a few webcasts on-demand.
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Learn more about
Epicor ITSM
Webcasts:
A More Efficient IT
Department is Within Easy Reach
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Aligning via IT
Service Management
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Datasheet:
Epicor ITSM
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